Excellence comes in many forms and styles. One constant of a remarkable employee is the hard work and dedication they strive for in their job and duties. A remarkable number of Cape Fox Corporation (CFC) employees stand out for excellence of work and commitment to success. Recently, one of Eagle Health’s employees exemplified this when she received accolades from the customer for her work. Roshanda Howard, Eagle Health employee on the United States Air Force Central Appointment Services contract, stood out for her productivity, commitment, and positive attitude. As a result, Eagle Health is proud to present her with a Cape Fox Tinàa Award for Employee Excellence. This award is bestowed upon employees who demonstrate dedication, performance, dependability, productivity, and attitude.
Roshanda joined Eagle Health three and a half years ago as an Appointment Clerk and was most recently promoted to Lead Medical Appointment Clerk in January of this year. Her job duties include scheduling appointments for active-duty military personnel and their families, overseeing and guiding a team of appointment clerks by providing training and support to ensure the smooth and efficient operation of central appointment scheduling, booking protocols, upholding all company policies and procedures, and delivering excellent customer service. She is dedicated to her job and understands the importance of helping our active military and their families, stating, “It’s been a fulfilling experience being a part of a team that serves our active-duty military members and their families.”
Roshanda has stood out for her work, thoughtful customer service, and training approach. The customer recently added, “Mrs. Howard is an asset to our team and our military community. Her hard work in ensuring the team has the resources they need, and recurring training is pivotal to our ability to deliver great customer satisfaction.” – Rodricka Brice, 1st Lt, USAF, MSC, Group Practice Manager.
Roshanda brought a wealth of knowledge and experience to her current position. She has a strong background in the medical field, including experience as a Medical Administrative Assistant and a Medical Biller. She has also held front desk roles and worked in durable medical equipment support. These roles have strengthened her patient coordination, insurance verification, customer service, and administrative support skills.
Outside of work, Roshanda tries to experience life to the fullest. She loves to go on cruises and travel to new places and cultures. Health and wellness are still on her mind out of the office, though, as she enjoys spending time with family and focusing on health and wellness.
The Tinàa Award is presented for Employee Excellence, and Roshanda exemplifies an exceptional employee deserving of this award. Her dedication, expertise, and attentive customer service skills make her an incomparable team player, and Eagle Health is delighted to have her on our team. Thank you, Roshanda!
